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Sending invoices to buyers

If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.

There are a number of situations where it's useful to send an invoice to your buyer:

  • The buyer is purchasing several items from you, and you want to combine them into a single purchase
  • You need to change some of the transaction details, such as postage costs or payment method (although this should only be done at the buyer's request)
  • The buyer hasn't paid for an auction they've won, and you want to send them a reminder

You can't send an invoice if it's been more than 30 days since the listing ended.

How do I send or revise an invoice?

You can send or revise an invoice from either My eBay or Seller Hub.

How to send or revise an invoice through Seller hub

  1. In Seller Hub, select Orders - opens in new window or tab.
  2. Select Awaiting payment.
  3. From Actions, select Send invoice.
  4. Make any necessary changes (to postage costs, payment methods, etc.).
  5. Select Send invoice.

How to send or revise an invoice through My eBay

  1. In My eBay, select Orders - opens in new window or tab.
  2. From Actions, select Send invoice.
  3. Make any necessary changes (to postage costs, payment methods, etc.).
  4. Select Send invoice.

How to combine payments for a buyer

When a buyer purchases more than one item from you, you can combine their purchases into one invoice. It'll save you time, and you can also offer the buyer a postage discount.

To offer combined payments, you'll have to first enable it on your account.

How do I enable combined payments?

  1. Go to Postage preferences.
  2. Select Edit next to Combined payments.
  3. Tick the box beside Allow buyers to send one combined payment for all items purchased.
  4. Select Save.

How do I send an invoice for combined payments?

  1. Find the items you're wanting to combine payments for by selecting Orders in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab.
  2. Select Send invoice next to one of the items you'd like to include in the invoice.
  3. On the next page, we display all items purchased by that buyer. Clear the tick from any items you don't want to include in the invoice.
  4. Add postage costs.
  5. Enter a message to the buyer (optional) and select the payment methods you accept.
  6. To preview the invoice, select Preview invoice before sending.
  7. To send the invoice, select Send invoice.

How do I add items to an existing invoice?

  1. Find the order by selecting Orders in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab.
  2. The items you've combined into one invoice are grouped under the buyer's username. From More actions across from the username, select Send invoice. (If you don't see the Send invoice option, you can no longer add to this invoice. You'll need to send a separate one).
  3. On the next page, you'll find all the items the buyer has purchased that can be added to the invoice. Clear the tick from any you don't want included.
  4. Add postage costs, if needed.
  5. Enter a message to the buyer (optional) and select the payment methods you accept.
  6. To preview the invoice, select Preview invoice before sending. To send the invoice, select Send invoice.

Tip
If you don't see a Send invoice option for an item, it may have been more than 30 days since the listing ended.

It can be helpful to send an invoice if you want to combine a buyer's items into a single purchase, or if the buyer hasn't paid and you want to send them a reminder.

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