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Service Transition Based on ITIL V3: A Management Guide

by Van Bon, Jan; de Jong, Arjen;... | PB | Good
US $29.05
ApproximatelyAU $45.43
Condition:
Good
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Read moreabout condition
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eBay item number:146094876967
Last updated on 18 Apr, 2025 23:23:43 AESTView all revisionsView all revisions

Item specifics

Condition
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller notes
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ...
Binding
Paperback
Weight
0 lbs
Product Group
Book
IsTextBook
No
ISBN
9789087531263

About this product

Product Identifiers

Publisher
Van Haren Publishing
ISBN-10
9087531265
ISBN-13
9789087531263
eBay Product ID (ePID)
119385367

Product Key Features

Book Title
Service Transition Based on Itil V3 : a Management Guide
Number of Pages
171 Pages
Language
English
Topic
Industries / Computers & Information Technology, Reference
Publication Year
2008
Features
New Edition
Illustrator
Yes
Genre
Business & Economics
Author
Jan Van Bon, Axel Kolthof, Arjen De Jong, Mike Pieper, Ruby Tjassing
Book Series
Best Practice (Van Haren Publishing) Ser.
Format
Trade Paperback

Dimensions

Item Height
0.5 in
Item Weight
9.6 Oz
Item Length
8.2 in
Item Width
5.7 in

Additional Product Features

Intended Audience
Trade
Dewey Edition
22
Number of Volumes
5 vols.
Dewey Decimal
004.068
Edition Description
New Edition
Synopsis
This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage. This Management Guide is one of the full set of 5 which includes: Service Strategy based on ITIL® V3 - A Management Guide Service Design based on ITIL® V3 - A Management Guide Service Transition based on ITIL® V3 - A Management Guide Service Operation based on ITIL® V3 - A Management Guide Continual Service Improvement based on ITIL® V3 - A Management Guide The book is divided into two parts: In the first part the lifecycle phase is discussed in detail, in a standardized structure. In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest. The second half specifically addresses the processes and functions of the lifecycle stage and are described in detail. Each of these processes and functions is described in terms of: Activities, methods and techniques Interfaces, inputs and outputs Metrics and Key Performance Indicators (KPIs) Implementation, with Critical Success Factors (CSFs), challenges, risks and traps A reference list of used sources is provided, as well as the official ITIL Glossary and a list with acronyms. Brought to you by the world's leading Publisher on IT Service Management these titles bring readers the combined expertise of global leaders in this field. Complementing the internationally recognized "Foundations of IT Service Management based on ITIL V3" and "IT Service Management based on ITIL V3 - A Pocket Guide" these Management Guides provide fantastic depth and value for all IT Managers worldwide. Due to high demand this set is also available in German, Dutch, French, Spanish. Book jacket., The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service ......, The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach?

Item description from the seller

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