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Improvement Guide : A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman and Lloyd P. Provost (1996, Hardcover)
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About this product
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-100787902578
ISBN-139780787902575
eBay Product ID (ePID)720506
Product Key Features
Number of Pages400 Pages
Publication NameImprovement Guide : a Practical Approach to Enhancing Organizational Performance
LanguageEnglish
Publication Year1996
SubjectGeneral, Management, Organizational Development, Quality Control
TypeTextbook
Subject AreaBusiness & Economics
AuthorGerald J. Langley, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
FormatHardcover
Dimensions
Item Height1.5 in
Item Weight25.3 Oz
Item Length9.5 in
Item Width7.3 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN96-016014
TitleLeadingThe
Dewey Edition22
Reviews"This book is a major milestone in our understanding of the science of improvement. It is destined to be a classic in the field. It offers leaders not only a comprehensive framework, but also dozens of useful specific suggestions for achieving new levels of quality and productivity." (Donald M. Berwick, Institute of Healthcare Improvement and author of Curing Health Care) "The Improvement Guide is a rare jewel of a book packed with powerful ideas and knowledge; it should be required reading for every student and should be on every corporate bookshelf. This book fills a major void in the Quality literature by combining fresh insights, practical guidelines, and compelling examples on improvement in a captivating and easy-to-understand manner." (Paddy Meskell, senior vice president of human resources, Silver Diner Development, Inc.) "The Improvement Guide provides a proven framework for quality as business strategy by linking improvement to methods of managing change. It clearly will assist leaders in making permanent improvements." (Robert Tusch, manager, Quality Development and Organizational Effectiveness, Exxon Chemical Company) "The Conrad Company has been able to double its sales while reducing operating costs during the last five years. I attribute much of our success as an organization to the theories and methods discussed in this long overdue book. People who are interested in learning -- and in making improvements and money while having fun -- should take the time to study this material." (Robert Butts, president, The Conrad Company) The Improvement Guide can be used by anyone in an organization to successfully integrate improvements into their system while achieving results in customer satisfaction, quality, lower costs, and productivity." (George Haefner, former president and CEO, Conegra Poultry Company)
IllustratedYes
Dewey Decimal658.4/063
Table Of ContentIntroduction: The Science and Art of Improvement. INTRODUCTION TO IMPROVEMENT. A Model for Improvement. Skills to Support Improvement. Examples of Improvement Efforts. METHODS FOR IMPROVEMENT. Using the Model for Improvement. Developing a Change. Testing a Change. Implementing a Change. Case Studies of Improvement Efforts. AN INTEGRATED APPROACH TO IMPROVEMENT. Integrating Improvement to Increase Value. Eliminating Quality Problems. Reducing Costs while Maintaining or Improving Quality. Expanding Customer Expectations to Increase Demand. Guidance for Leaders: A Resource Guide to Change Concepts and Applications: Appendix A. Eliminate Waste. Appendix B. Improve Work Flow. Appendix C. Optimize Inventory. Appendix D. Change the Work Environment. Appendix E. Enhance the Producer/Customer Relationship. Appendix F. Manage Time. Appendix G. Manage Variation. Appendix H. Design Systems to Avoid Mistakes. Appendix I. Focus on a Product/Service.
SynopsisImprove quality and productivity in most any organization Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement'one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors'all active consultants'introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas'manufacturing, government, and schools'to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners., Based on W. Edwards Deming2s model, this guide offers an integrated approach to testing and improvement'one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors'all active consultants'introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas'manufacturing, government, and schools'to present a practical tool kit of ideas, examples, and applications.
LC Classification NumberHD58.9.I467 1996
