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Perfect transaction fantastic communication 5 stars
a***l (1225)- Feedback left by buyer.
More than a year ago
Verified purchase
Wrong item sent. They were unable to provide the requested bench style. It was a supplier problem. Great positive and prompt communication. Immediate refund. I would confidently buy from them again. Thank you for your customer service.
v***2- Feedback left by buyer.
More than a year ago
Verified purchase
Seller blaming me for company not cancelling my order when it was their fault I contacted the seller to cancel my order same day I purchased the ceramic towels neater not my fault the seller didn’t cancel my order the same day I contacted the seller to cancel my order never buying from this seller again
Reply from: chappiesinsights- Feedback replied by seller chappiesinsights.- Feedback replied by seller chappiesinsights.
Correspondence with buyer & evidence from the supplier, confirms the item was indeed cancelled on the same day. Buyer contacted us 45 mins approx after making the purchase by mistake & requested a refund which we agreed to. We tried to resolve this issue directly with the customer to return the item & offered to reimburse them for the shipping costs. However; unfortunately after providing the customer with the details to return the item, we were faced with accusations and blame.